Terms and Conditions

LOTUS VOYAGER TAILOR-MADE AND GUARANTEED DEPARTURE TOURS

 

(A QUICK REFERENCE GUIDE YOU NEED TO KNOW)

WHAT WE COMMIT & WE DO NOT

  • Accommodations are included as included on the itineraries

  • City taxes are included

  • Meals are included as detailed on itineraries

  • Transfers between airports, hotels, railway stations and piers are included as indicated on each itinerary. There will be no refund for missed or unused transfers. You will need to provide your arrival and departure flight information to Lotus Voyager no less than 7 days before arrival. It is your responsibility to update Lotus Voyager with any changes to your flight schedule to ensure that you receive your transfers. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information.

  • City tours, entrance fees and an English-speaking Local Specialist (when required) are included as detailed on the itineraries.

  • Lotus Voyager Trip Assistant if you prefer to use App

  • Porterage is not included at the airports and hotels

  • Tips/gratuities are not included

  • Any items and matters not referred to above, including, airfares to and from your destination, air-related taxes and fees; passport and visa fees; insurances of all kinds; tips/gratuities; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities.

 

 

WHEN TO PAY FOR THE BOOKING

Deposit: 100 Eur Per Person upon booking confirmation

Final Payment Due: 45 days before the departure date

CANCELLATION CHARGES

 

60+ Days: 0%

59-21 Days: Deposit

20-14 Days: %30

13-04 Days: 70%

03-00 Days: 100%

Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following:

  • If notice of cancellation is received by Lotus Voyager before final payment is due (see Summary Booking and Cancellation table), deposit will be retained.

  • If full payment is not received by the due date (see Summary Booking and Cancellation table), Lotus Voyager has the right to cancel your reservation and your deposit will be forfeited. Lotus Voyager will not be responsible for lost reservations.

  • Notice of cancellation must be made in writing directly to Lotus Voyager.

  • If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin to Single, or Triple to Twin), charges for the new room type will be the responsibility of the remaining party.

  • The charges detailed in the Summary Booking and Cancellation table will apply when notice of cancellation is given after the booking is confirmed.

  • If a guest fails to join the guaranteed departure tour on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the tour later at their own expense).

  • Cancellation fees as per the Summary Booking and Cancellation table apply to additional accommodation and/ or chargeable transfers prior to and after the guaranteed departure tour, itinerary extensions reserved through Lotus Voyager.

  • Lotus Voyager is not responsible for other travel arrangements that you or your party have made outside Lotus Voyager and which are affected by our cancellations. If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You or your Travel Agent are responsible to make the claim to your insurer.

  • Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from the guaranteed departure tour, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions.

 

  

RESERVATIONS AND PAYMENTS

  • Guaranteed departure tours will be confirmed after receipt of a non-refundable, non-transferable payment as detailed in the Summary Booking and Cancellation Terms table. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. If not received within 7 days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at time of booking to hold seats.

  • If you request Lotus Voyager book the airline / train / cruise tickets, those bookings may require an additional non-refundable deposit or payment in full at the time of booking

  • Final payment for your land reservation will be due prior to departure no later than as detailed in the Summary Booking and Cancellation Terms table. Payment in full will be required at time of booking for reservations made later than the final payment due date (see Summary Booking and Cancellation table) prior to the trip departure date.

  • Lotus Voyager reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed within the Summary Booking and Cancellation table and Lotus Voyager will not be responsible for lost land and/or air reservations

  • Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. Lotus Voyager cannot assure that special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled.

 

OTHER FEES AND TAXES

Taxes and fees are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by the trains, cruises, local busses such as luggage handling, seat selections, and/or any other services are the sole responsibility of the guest(s).  

 

GUARANTEED DEPARTURE TOUR PARTICIPATION

  • On all guaranteed departure tours, young travellers under 5 years of age are not eligible to travel.

  • Young travellers under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision.

  • Alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited.

  • Lotus Voyager welcomes guests with special needs or disabilities. Please note the following:

  • Guests must advise Lotus Voyager, at time of booking, of any physical, medical or other special needs that require accommodating. Lotus Voyager will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided.

  • Guests must ensure they are medically and physically able to travel.

  • Lotus Voyager may impose safety requirements.

  • Lotus Voyager may exclude an individual from participating in the guaranteed departure tours or an activity if the individual’s participation poses a threat to the health or safety of others. This decision, made solely by Lotus Voyager, to exclude an individual will be based on an individualised assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a guest.

  • Lotus Voyager does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense.

  • Lotus Voyager is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on holiday, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on holiday. Your regular health insurance benefits may not apply abroad.

  • In purchasing your holiday, you attest that you are physically fit for it and negative of Covid-19 test.

 

ITINERARY CHANGES

Lotus Voyager strives to improve guided holiday itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels.

 

BEHAVIOUR

Lotus Voyager is here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests. We will refuse to deal with and may terminate the holiday of guests who assault our Lotus Voyager staff, suppliers or fellow guests or who are abusive or aggressive to them.  

 

GUARANTEED TOUR DEPARTURE CANCELLATION

  • Lotus Voyager reserves the right to cancel, re-schedule or make other adjustments to any guaranteed tour program in any circumstances, including in accordance with operating requirements, government border regulations, lockdown or circumstances beyond its control.

  • If cancelation is made by Lotus Voyager any time prior to the departure date of the guided holiday except when you failed to pay the final balance on time, Lotus Voyager will offer a comparable holiday if available or a future travel credit.

  • Lotus Voyager will refund any difference in price if the alternative is of a lower price however, the guest will be responsible for additional costs if the alternative is priced higher.

  • Lotus Voyager will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect(s) of the holiday brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions.

  • Lotus Voyager is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancelation or change costs or penalties incurred on other travel arrangements, including air tickets.

 

  

TRAVEL INSURANCE

Lotus Voyager recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Lotus Voyager cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.

 

CORONAVIRUS

All clients need to ensure they purchase a suitable travel insurance policy that fully covers them for Coronavirus or other epidemic or pandemic. This should include diagnosis, exposure, treatment, repatriation, cancellation and curtailment. This gives you complete peace of mind that if you contract Coronavirus or other similar disease at any time, or are placed in quarantine as a result of coming into contact with the disease, that you are protected if you have to cancel or curtail your trip or you require medical treatment or are hospitalised.

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London​​ | Budapest | Istanbul

London 

LOTUS VOYAGER LTD. 
74 Shelton Street, Covent Garden,
London, WC2H 9JQ, UK


Budapest

LOTUSZ VOYAGER KFT. 

Lotusz Voyager Korlátolt Felelősségű Társaság
Széchenyi István tér 7-8. C/1 ép.
1051 Budapest HUNGARY

Contact:
sales@lotusvoyager.com

WA:  +36-70-661 0654

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